Internet Sales Alert

Online Sales Policy

Provenza Internet Sales Alert

While the internet is an excellent tool for locating Provenza products, retailers and services, it cannot replace that valuable trip to a local Provenza Retailer near you. A visit to an Authorized Provenza Floors Retailer is a must when considering any Provenza Floors, Inc product purchase.

Provenza Hardwood and/or Waterproof LVP products purchased through the internet are not covered by the manufacturer warranty. Provenza Floors, Inc. does not accept warranty claims on Hardwood and/or Waterproof LVP product purchases determined to have been made through the internet. Trans-shipping of Provenza Hardwood and/or Waterproof LVP products is absolutely prohibited! Authorized Retailers are prohibited from displaying prices and/or selling online whatsoever.

Protect Your Provenza Product Warranty

Potentional Provenza Floors, Inc. consumers should never purchase their Provenza Hardwood and/or Waterproof LVP product through the internet. The Provenza Floors, Inc. Manufacturer Warranty will only be honored if the purchase is made through an Authorized Provenza Retailer. Any Provenza Hardwood and/or Waterproof LVP product determined to be purchased through the internet will void the manufacturer warranty.

Several issues arise when a consumer forgoes purchasing from a local authorized retailer. The main cause of legitimate claims in the flooring industry is installation related. When a consumer purchases from an out-of-state retailer they found online, they will have to use an unauthorized local installer to put in the floor. Very often, installation problems do not become evident for several years and Provenza will only investigate claims that have been inspected by the authorized seller. This proves to be difficult when flooring is purchased and shipped from a different state. See Full Internet Buying Policy

Authorized Provenza Retailers stand behind your Provenza Floors purchase and its expert installation for the full warranty period.

Authorized Provenza Retailers Keep it Real

An unfortunate problem that has arisen from our industry is the introduction of counterfeit products, which are usually marketed online. While the wood may look like Provenza, several shortcuts in quality are taken in order to provide a less expensive product than our own handcrafted floors.

Due to these reasons as well as other unforeseeable circumstances involving online sales, a Provenza Warranty cannot be honored if the Provenza product has not been installed by the local authorized retailer’s installer.

The best way to ensure that you are getting a quality Provenza Floor with proper installation to maximize the life of the wood for years to come is to purchase from your local Authorized Provenza Retailer.

Expertise

Authorized Provenza Retailers have the expertise to advise and educate consumers considering a Provenza Hardwood and Waterproof LVP purchase. Authorized Provenza Retailers have the ability to evaluate the needs of each consumer, present options from our range of Hardwood and Waterproof LVP products with samples that better reflect their color and character than that of internet floor images and graphics.

Our goal is to ensure that Provenza Floors, Inc consumers receive the highest quality wood product and expert support. We are passionate about our products, and our Authorized Provenza Retailers share in that passion!

When it comes to buying Provenza Flooring online - DON'T!

Consumers who use the internet to locate and learn more about Provenza Flooring products should be skeptical of internet websites/portals/sellers offering deeply discounted prices on Provenza flooring. These discounted prices may be a consequence of product misrepresentation, knock-offs, bait and switch selling tactics and/or non-disclosed costs such as shipping and installation.

Authorized Provenza Floors Retailers do NOT display pricing online, nor do they sell Provenza flooring via online shopping carts. Protect your Provenza Floors, Inc Manufacturer Warranty. Purchase Provenza Floors, Inc products only through Authorized Provenza Retailers!

Known internet retailers who are NOT authorized to sell Provenza products:

Cheaperfloors.com, San Leandro CA (aka Yfloor.com, LCFloor.com)
EcoMoso.com (ECOMOSO), Las Vegas NV (aka KGLuxuryFlooring.com)
Elegant Floors Design Center, Laguna Hills CA
AnaheimHardwood.com (55 Flooring Outlet), Anaheim CA
55flooring.com (55 Flooring), Anaheim CA
bamboocustomflooring.com (55 Flooring), Anaheim CA
hardwoodbargains.com (Hardwood Bargains), Long Beach CA, Austin TX & San Antonio TX
flooringoverstock.com (Flooring Overstock), Chula Vista CA, & San Diego CA
discountflooring4u.com (Discount Flooring 4 U), North Hollywood CA

The above flooring companies are NOT authorized to sell Provenza Floors, Inc. products, and DO NOT have accounts to be able to sell Provenza Hardwood and/or Waterproof LVP products, and as such cannot offer a Provenza Manufacturer Warranty for any products claiming to be Provenza Floors, purchased through them. Authorized Provenza Retailers are prohibited from trans-shipping Provenza products to internet retailers, or other unauthorized flooring companies and are not allowed to show Provenza product pricing online. The above list is not comprehensive and consumers should always make sure they are buying from a retailer that is authorized to sell our products!

Furthermore... Provenza Floors, Inc has become increasingly concerned that what is being advertised as Provenza Flooring by these companies is NOT, in actuality, a GENIUNE PROVENZA product! When it comes to buying Provenza flooring and/or wall cladding products online, BUYER BEWARE!!!

If you are considering a Provenza Hardwood and/or Waterproof LVP purchase and would like to verify that you are purchasing from an Authorized Provenza Retailer, please call us toll free at: (877) 455-7890 or use our contact form and a Provenza Sales representative will happily assist you.

Provenza Floors, Inc. makes every effort to assure that the retailer information contained in our Retailer Showroom Locator is current and error free, and as such, the Provenza Retailer information presented herein is subject to change without notice.

Internet Graphics - Product Images

Internet graphics by their nature cannot fully reveal the beauty, color, finish and style of any Provenza Floors, Inc. product. While we strive to ensure that product images used in provenzafloors.com product galleries and web pages closely represent our products, the internet should never replace a visit to a Provenza Retailer for that final selection and purchase.

Additionally, floor and/or wall cladding images presented on non-authorized flooring websites may be second generation images, copied without our permission, and not representative at all of the actual floor color, finish and/or detail.

Authorized Provenza Retailers have our permission to link to provenzafloors.com and its product sample detail pages. We recommend that internet users take advantage of our Retailer Locator feature and visit their showroom to ensure that they are buying from an Authorized Provenza Floor, Inc. Retailer before making their final product purchase.

Our product sample images have a clearly displayed Provenza emblem. If this emblem has been removed from the floor image while advertised to be a Provenza Floors, Inc product, the consumer should be alerted to the possibility that they are not dealing with an Authorized Provenza Floor Retailer.

Internet Sales Alert!

Provenza Hardwood and/or Waterproof LVP products purchased through the internet are not covered by the manufacturer warranty. Provenza Floors, Inc. does not accept warranty claims on Hardwood and/or Waterproof LVP product purchases determined to have been made through the internet.

Trans-shipping of Provenza Hardwood and/or Waterproof LVP products is absolutely prohibited! Authorized Retailers are prohibited from displaying prices and/or selling online whatsoever.