Provenza Hardwood and/or MaxCore™ Waterproof LVP products purchased through the internet are not covered by the manufacturer warranty. Provenza Floors, Inc. does not accept warranty claims on Hardwood and/or MaxCore™ Waterproof LVP product purchases determined to have been made through the internet. Trans-shipping of Provenza Hardwood and/or MaxCore™ Waterproof LVP products is absolutely prohibited! Authorized Retailers are prohibited from displaying prices and/or selling online whatsoever.
No installer, retailer, agent or employee of Provenza Floors®, Inc. has the authority to increase or alter the obligations or limitations of any Provenza Floors product warranty.
Full Internet Sales Policy
At Provenza Floors we pride ourselves on creating art for your floors. With more than 30 years of experience and imagination, we have maintained a reputation as true innovators of the flooring industry. Our passion is to create a legacy for the home that can be passed down for generations.
Provenza Floors offers a wide network of Authorized Provenza Retailers who will provide the most comprehensive information about Provenza Floors products and have our latest flooring samples on display in their showrooms. There are Authorized Provenza Floors Retailers across North America and Canada with brick and mortar showrooms staffed with sales professionals who have years of experience selling Provenza Hardwood and MaxCore™ Waterproof LVP products. These retailers are knowledgeable about our full range of products, their installation procedures, and their care and maintenance.
Provenza Floors, Inc., will ONLY honor its manufacturer warranty when its products are purchased from an Authorized Provenza Retailer.
Provenza Floors does not allow its Authorized Retailers to show product pricing and/or sell its flooring online or across state lines. Full stop. Those who violate our policies are banned from selling our products.
Provenza Floors is extremely selective when it comes to who is authorized to sell our products as part of ensuring consumers get the best and most accurate information about our flooring collections, features, installation procedures and warranty coverage.
We value our customers and are driven to provide products that will leave a long lasting impression for years to come. At Provenza Floors we will always strive to create the best products at the best value on the market.
In order to protect the integrity of our product and its warranty we have to be very strict on how our products are being sold.
Consumers should also be aware that we have seen an explosion of unauthorized internet flooring dealers who engage in internet marketing practices that amount to bait and switch tactics. These internet flooring sellers present themselves as being authorized to sell Provenza Hardwood and/or MaxCore™ Waterproof LVP products by showing Provenza product photos and specifications on their website without our permission but who do not have an account to be able to actually sell genuine Provenza Hardwood and/or MaxCore™ Waterproof LVP products to a potential buyer! Why? As a search engine keyword tactic for the purpose of bringing someone to their website, in order to sell them a different brand. The worst offenders may claim that what is being sold is actually Provenza products while substituting their own lower quality product!
It is for this reason we urge potential Provenza consumers to check our online retailer locator or call us directly to make sure that they are buying from an Authorized Provenza Retailer!
Internet Sales Alert!
Provenza Hardwood and/or MaxCore™ Waterproof LVP products purchased through the internet are not covered by the manufacturer warranty. Provenza Floors, Inc. does not accept warranty claims on Hardwood and/or MaxCore™ Waterproof LVP product purchases determined to have been made through the internet.
Trans-shipping of Provenza Hardwood and/or MaxCore™ Waterproof LVP products is absolutely prohibited! Authorized Retailers are prohibited from displaying prices and/or selling online whatsoever.