Thank you for your Provenza MaxCore™ Waterproof Waterproof flooring purchase. Our MaxCore™ Waterproof floors are beautiful, durable and backed by industry standard warranty coverage.
With proper job site preparation, installation, and routine care and maintenance, your new Provenza MaxCore™ Waterproof floor will give you years of beauty and function.
Provenza MaxCore™ Waterproof floors feature an attached underlayment pad and are designed for a floating installation method and can be installed over existing floors provided they meet subfloor requirements listed below.
Provenza MaxCore™ Waterproof flooring is intended for interior use only and is suitable for above-grade, on-grade and below-grade applications. MaxCore™ Waterproof floors should not be installed in locations where the substrate below the building structure is exposed to the elements or where there are structural problems related to ongoing moisture exposure.
Please read these instructions and warranty disclosures completely before proceeding to installation!
BY INSTALLING THIS PRODUCT, YOU ASSURE THAT ALL INSTALLATION REQUIREMENTS OUTLINED HERE HAVE BEEN MET AND AGREE TO THE TERMS AND CONDITIONS OF THE PROVENZA MAXCORE WATERPROOF FLOORING LIMITED WARRANTY.
Always transport and store Provenza MaxCore™ Waterproof products carefully to prevent damage to the flooring product. Store on a flat surface. Do not store boxes upright on their ends or in areas subject to extreme temperatures.
It is the installer/owner’s responsibility to do a final inspection of the flooring prior to installation. This inspection should include product color, quality, finish and locking system. Provenza Floors®, Inc. will not accept responsibility for the installation of MaxCore™ Waterproof flooring with visible manufacturing defects.
If the product is not acceptable, DO NOT PROCEED TO INSTALLATION. Do not continue opening cartons and do not discard cartons that were opened during inspection. Contact your Provenza MaxCore™ Waterproof product retailer immediately for assistance!
Structural damage caused by water and/or high humidity must be resolved prior to installing Provenza MaxCore™ Waterproof flooring.
Ensure that exterior grading is complete with surface drainage offering a minimum drop of 3" in 10' to direct exterior water sources away from the structure where the flooring will be installed inside.
Crawl spaces should be a minimum of 18" high, insulated per latest building code requirements, with a minimum 6-mil ground cover vapor barrier. Crawl spaces should offer cross-ventilation air vents equivalent to at least 1.5% per 100 square feet of floor space.
Moisture issues must be detected and corrected before installation. Provenza MaxCore™ Waterproof floors are waterproof but are not intended for use as a moisture barrier.
The jobsite should be enclosed and climate-controlled. HVAC systems must be fully operational with a consistent room temperature of 65°- 85° F and relative humidity levels of 35%-55% before the flooring is delivered or installed, and throughout the lifetime of the flooring installation.
Do not install MaxCore™ Waterproof floors where they will be subject to extreme hot or cold temperatures at any time. Do not install cabinets or heavy fixtures directly onto Provenza MaxCore™ Waterproof floors.
To eliminate potential trade-related damage, Provenza recommends that its MaxCore™ Waterproof flooring be one of the last jobs completed.
The quality and preparation of the subfloor over which your MaxCore™ Waterproof floors will be installed is critical to a successful installation.
DO NOT INSTALL MAXCORE WATERPROOF FLOORS OVER CUSHION BACKED GOODS OR ANY OTHER FLOORING THAT IS NOT COMPLETELY ADHERED TO THE SUBFLOOR.
Floor coverings that must be removed prior to MaxCore™ Waterproof floor installation include: Carpet, needle felt, cushion vinyl, floating floors of any kind; parquet, solid and engineered hardwood over concrete; sleeper substrates. Do not install over existing wood flooring glued to concrete.
Provenza MaxCore™ Waterproof flooring should only be installed over embedded radiant heat flooring systems. Prior to installation, the radiant heating system should be operational with the heating temperature set to 68°F 48 hours before, during and 72 hours after installation.
The temperature of the radiant heating system may be increased gradually 72 hours after installation but the surface temperature should never exceed 85°F. Visit our website, provenzafloors.com for detailed radiant heat guidelines.
Tools generally needed: Safety glasses, tape measure, pencil, chalk line, rubber mallet, pull bar, jam saw or undercut saw, ½" thick spacers, crosscut power saw, circular or radial arm saw, and tapping block.
Provenza MaxCore™ Waterproof floors are designed to replicate the look of a real wood product with natural variations in color, texture and grain. For optimal visual effect, shuffle planks from several cartons and avoid installing similar planks nearby one another.
For aesthetic purposes, plank flooring is often laid in the direction of the longest wall. It is the responsibility of the installer/owner to make the final decision regarding which direction the planks will run.
Provenza MaxCore™ Waterproof floors can be installed in a staggered fashion to achieve an overall random appearance, but other patterns can be employed and it is the responsibility of the installer/owner to make this decision prior to installation.
Select installation starting point next to an outside wall. This is usually the straightest and best reference for establishing a straight working line.
Establish the working line by measuring an equal distance from the wall at both ends and snapping a chalk line. The distance you measure from the wall should be the width of a plank. You may need to scribe cut the first row of planks to match the starting wall in order to make a straight working line if it is out of square.
Undercut or notch-out door casings to fit flooring thickness by placing a piece of flooring on the subfloor as a height guide for sawing.
Remove door thresholds and base moldings and replace after flooring installation. Always leave at least ⅜" expansion space around the perimeter including adjacent existing flooring or other structures such as hallways, door jams and thresholds. For rooms wider than 50', a ½" expansion space is required.
For the best visual effect, planks in the final row of the installation area should be at least ⅓ the width of a full plank.
Measure the room at a right angle to the direction of the flooring, calculate number of planks required to fit, and, if necessary, cut plank widths in the first row to a smaller size.
You may want to position a few rows before starting installation to confirm your layout decision and working line.
When laying flooring, stagger plank end joints row by row by at least 8" (20 cm). You can use the cut-off end to begin the next row when cutting the last plank in a row to fit. If cut-off end is less than 8", discard it and instead cut a new plank at a random length (at least 8" in length) and use it to start the next row.
Always begin each row from the same side of the room and ensure that minimum ⅜" spacers are placed at ends and edges where planks meet the wall. The tongue side of the plank should face the starting wall.
As installation proceeds, cut the last plank in each row allowing for the min required ⅜" expansion space, and continue to check that both long edge and end joints are locked, secure and have not shifted during this process.
As installation proceeds, the installer/owner should inspect and approve each piece that will be used in the flooring installation.
The installer must use reasonable selectivity and hold out or cut off pieces with defects that fall within manufacturing tolerance levels, whatever the cause. Provenza Floors®, Inc. cannot honor claims due to a lack of on-site flooring inspection and acceptance by the installer/owner.
Remove expansion spacers from the perimeter. Install or reinstall baseboard and/or quarter round moldings to cover expansion space. For bathtubs or showers where standard molding cannot be installed, use flexible caulking in its place.
Install transition pieces such as reducer strips and t-moldings as needed. T-moldings are required at all doorways for commercial installations, being careful not to pin the floor underneath.
Clean and remove all dirt and debris from your new floor by dust mopping or vacuuming.
If needed, cover your newly installed floors with rosin paper to protect them while other trades are working. Clean the floor thoroughly before laying the rosin paper to ensure that no debris is trapped underneath.
DO NOT USE plastic film or other non-breathing coverings as this can cause increased humidity. Overlap rosin paper on long edges and seal with tape to prevent debris from getting underneath. Secure rosin paper at walls by taping to trim, avoiding adhesive tape contact with the flooring surface.
Heavy furniture should be moved onto the newly installed floor using an appliance hand truck over hardboard runways.
Provenza MaxCore™ Waterproof floors are durable, but like all interior floor coverings require care periodically to look their best and prevent problems before they occur. The frequency will depend on your lifestyle and traffic on the flooring over time.
Provenza Floors warrants that its MaxCore™ Waterproof floors will be free from manufacturing defects and, under normal use and maintenance, will not wear, fade or stain resulting in loss of original pattern and color, and the structural integrity of the flooring itself will not be materially damaged by water exposure from the date of purchase for a period of:
This Limited Warranty only applies provided the flooring covered by this warranty is installed and maintained according to the current Provenza MaxCore™ Waterproof Floors Installation & Care Guidelines.
Provenza Floors warrants that its flooring is free of visual defects. You and/or your installer should carefully inspect each piece before installation. Any pieces that appear to have defects should not be installed. Provenza Floors will not be responsible for any claim for flooring installed with visual defects.
This Limited Warranty covers materials and fair market-value labor if professional installation was paid for when the flooring was originally installed, provided that such flooring is installed according to the Provenza MaxCore™ Waterproof Flooring Installation & Care Guidelines. These guidelines are revised periodically and floors must be installed according to the current guidelines at the time of installation. Please check provenzafloors.com for the current Provenza MaxCore Waterproof Installation & Care Guide.
Provenza Floors reserves the right to repair any flooring and/or to use its own source to obtain an installer for replacement flooring. If Provenza Floors repairs or replaces any flooring as a result of a warranty claim, you will be required to clear, at your own expense, any items placed over the affected areas subsequent to the original installation. In the event that Provenza Floors repairs or replaces any flooring covered under this Limited Warranty, this Limited Warranty shall remain in effect with respect to such flooring for a period limited to the remaining eligible duration of the original Limited Warranty.
If a defect covered by this Limited Warranty is found within the warranty period and reported in writing to the merchant from which the flooring was purchased, Provenza Floors will supply new flooring material of similar color, pattern and quality to replace the defective area. Provenza Floors will also pay fair market-value labor if professional installation was paid for when the flooring was originally installed. Labor costs will not be covered if professional installation was not paid for when the flooring was originally installed.
In case of questions regarding the terms of this Limited Warranty, contact customer service at (877) 455-7890. Provenza Floors reserves the right to inspect any flooring, request samples, secure photographs or any other information as may be required to ascertain the nature of any claim under this Limited Warranty.
The following are not covered by this Limited Warranty:
Some states do not allow the exclusion or limitation of incidental or consequential damages so that the above limitations and exclusions may not apply. Your Limited Warranty gives you specific legal rights, and you may have other legal rights, which vary from state to state.
This Limited Warranty is in lieu of any other warranties, expressed or implied.
In the event of litigation, all controversies shall be submitted to the American Arbitration Association. Venue shall be the County of Orange, in the State of California.
Please retain your receipt or obtain it from the original purchaser. Provenza Floors requires the purchase receipt in order to verify date of purchase to help resolve problems or potential claims.
This Limited Warranty applies only to the original purchaser and the original installation site and is not transferable and with respect to the residential warranty, applies only to a resident homeowner.
Claims under this Limited Warranty must be made in writing by the flooring retailer within 90 days of the basis of the claim being detected and fall within the warranty period to the following address:
Note: This document supersedes all electronic Installation, Care and Warranty Guidelines previously distributed for Provenza MaxCore™ Waterproof products. Document revision date: 05/08/2019