• Provenza Baker Ranch Model Home Museum Collection

    Customer Service & Claims

    For Provenza Hardwood Flooring

Customer Service & Claims

Internet Sales Policy

The Provenza Floors®, Inc. manufacturer warranty applies only when the Provenza flooring purchase is made directly through an authorized Provenza flooring dealer. Online sales of Provenza hardwood flooring products are not covered by the manufacturer warranty.

Online sales of Provenza hardwood flooring products are not covered by the manufacturer warranty.

Any Provenza flooring sale that has been misrepresented by the retailer/seller, including but not limited to, returns, off-color, or manufacturer defect resale, are not covered by the manufacturer warranty.

Claims Process

All hardwood flooring claims must be filed within the warranty coverage period and go through the flooring retailer where the flooring was purchased.

The original purchase receipt must be submitted with the warranty claim.

Provenza Floors®, Inc. reserves the right to have a Provenza Floors representative inspect the floor, remove samples for technical analysis and request proof that pre-installation, installation and floor care and maintenance are in accordance with Provenza Floors®, Inc. requirements.

If any portion of your floor should fail with respect to applicable warranty provisions, Provenza Floors®, Inc. will repair, refinish or replace the product at its sole discretion.

Should you have any questions or concerns regarding your hardwood flooring, please contact Provenza Floors, Inc. at 1 (877) 455-7890.

Save Your Original Receipt!

Save your original purchase receipt to protect your hardwood flooring warranty! Document your purchase and save this information for future reference.

Make sure that you have recorded the following information:

  • Date of Purchase
  • Product Name & SKU
  • Seller/Retailer Name
  • Seller/Retailer Address
  • Seller/Retailer Phone