Page 26 - Provenza Floors Hardwood Guidelines Consumer Flipbook 2023

CUSTOMER SERVICE & CLAIMS
Internet Sales Policy
The Provenza Floors , Inc. manufacturer warranty applies only when the Provenza hard-
®
wood flooring purchase is made directly through an authorized Provenza Floors Retailer.
Provenza Floors hardwood products purchased online are not covered by the manufac-
turer warranty.
Any Provenza flooring sale that has been misrepresented by the retailer/seller, including
but not limited to, returns, off-color, or manufacturer defect resale, are not covered by the
manufacturer warranty.
Claims Process
All hardwood flooring claims must be filed within the warranty coverage period and go
through the flooring retailer where the flooring was purchased.
The original purchase receipt must be submitted with the warranty claim.
Provenza Floors , Inc. reserves the right to have a Provenza Floors representative in-
®
spect the floor, remove samples for technical analysis and request proof that pre-in-
stallation, installation and floor care and maintenance are in accordance with Provenza
Floors , Inc. requirements.
®
If any portion of your floor should fail with respect to applicable warranty provisions,
Provenza Floors , Inc. will repair, refinish or replace the product at its sole discretion.
®
Should you have any questions or concerns regarding your hardwood flooring, please
contact Provenza Floors , Inc. at: (877) 455-7890.
®
Save Your Original Receipt!
Save your original purchase receipt to protect your hardwood flooring warranty! Docu-
ment your purchase and save this information for future reference.
Make sure that you have saved the following information for your records:
 Date of Purchase
 Product Color Name
 Product SKU
 Authorized Retailer Name, Address & Business Phone

Note: This document supersedes all Installation, Floor Care & Warranty
Guidelines previously distributed for Provenza Floors hardwood products Scan for latest hardwood
and is subject to change without notice. installation instructions

PROVENZAFLOORS.COM | CORPORATE OFFICE: (877) 455-7890
Revision date: 7/12/2023
24