Page 24 - Provenza Floors Hardwood Guidelines Consumer Flipbook 2023

COMMERCIAL WARRANTY
The warranties described herein are given to the original retail purchaser only AND ARE
SUBJECT TO THE PROCEDURES, LIMITATIONS, DISCLAIMERS AND EXCLUSIONS SET
FORTH HEREIN. These warranties cover only approved product applications as recom-
mended by Provenza Floors , Inc.
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Regarding All Warranty Coverage
This warranty is not transferable and extends only to the original Owner/Purchaser. All
pre-installation preparation, installation, floor care and maintenance must be in accor-
dance with Provenza Floors , Inc. requirements.
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Provenza hardwood flooring is manufactured using a product with naturally occurring
variations, including but not limited to, character, grain, color, mineral streaks, splintering
and knots which are not considered manufacturing defects.
Variations between planks that are a result of collection specific wood working, includ-
ing but not limited to, hand distressing, scraping, wire brushing, chiseling, smoking, car-
bonizing and color staining are not considered manufacturing defects.
As a product of nature, hardwood flooring will continue to expand and contract through
normal heating and non-heating seasons. Properly installed hardwood floors may
consequently experience slight separation between boards at different times during the
year. If such normal expansion and contraction occurs, it is not covered by this manu-
facturer warranty.
25 Year Structural Warranty
Provenza Floors , Inc. warrants to the original Owner/Purchaser, under light commercial
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or normal residential use, that its products, in their original manufactured condition, to
be free from defects in lamination, assembly, milling, dimension and grading and that its
engineered top layer will not wear through or separate from its backing for a full twenty-
five years from the date of purchase.
3 Year Finish Warranty
Manufacturer warrants that under light commercial traffic conditions, with proper care
and maintenance the factory finish will not wear-through for a full three years.
This finish warranty shall not extend to indentations, scratches or surface damages aris-
ing from improper use, neglect or abuse. Gloss reduction is not considered finish wear-
through and is not covered under this warranty.
Warranty Exclusions
This warranty DOES NOT cover the following:
• Failure to perform required pre-installation jobsite testing and preparation.
• Failure to inspect and approve the hardwood flooring product prior to installation.
• Failure to install the hardwood flooring per manufacturer requirements.
• Failure to remove excess flooring adhesive and/or spills during installation.
• Failure to care for and maintain flooring per manufacturer requirements.
• Failure to maintain consistent indoor temperature of 65°- 85° F and relative humidity
levels of 35%-55% at all times for the life of the hardwood installation.
• Damages arising from accidents, negligence, abuse, or abnormal wear.
• Damages due to water saturation or exposure to extreme heat, dryness, harsh chemi-
cals and industrial or cleaning products not for use with hardwood flooring.
• Damages due to excessive ground or concrete moisture caused by natural weather
conditions, including but not limited to, rainfall, hurricanes, tornadoes, flooding and/or
other natural disasters.
• Damages due to earthquake or other shifting of the ground.
• Damages due to a leaky faucet or broken pipe.
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