Page 8 - Provenza Floors Hardwood Guidelines Consumer Flipbook 2023

ONCE YOUR FLOORING ARRIVES
Important steps must be taken prior to installation and is the responsibility of the Own-
er/Purchaser and Installer. These steps include, but are not limited to, product inspection
and acceptance; proper handling and storage of the flooring/flooring cartons on-site;
hardwood floor acclimation; individual plank inspection/selection and carton blending
with aesthetic attention given to character, grade, color and milling variation, and with
sufficient quantity on hand to complete the job.
Provenza hardwood floors are a product of nature with naturally occurring imperfec-
tions in line with an industry accepted rate of approximately 5% of the total flooring
purchased, including but not limited to, finish imperfections, grading and color varia-
tions, milling and general cutting waste. Individual planks may also be affected by
die lot variations due to the staining process.
Product Inspection and Acceptance
It is the responsibility of the Owner/Purchaser and Installer to verify that the flooring
delivered is what is expected by the Owner/Purchaser before proceeding to installation.
This can be accomplished by randomly inspecting boards from no more than 3 different
cartons.
DO NOT PROCEED TO INSTALLATION if the flooring product is not what was expected
by the Owner/Purchaser. Do not continue opening cartons and do not discard cartons
that were opened during inspection. Immediately notify the Provenza retailer where
the flooring was purchased that there is a problem with your flooring delivery!
During the installation process, the Owner/Purchaser and Installer should inspect and
approve each piece that will be used in the flooring installation. The Installer must use
reasonable selectivity and hold out or cut off pieces with defects that fall within manu-
facturing tolerance levels, whatever the cause.
Provenza Floors , Inc. will not honor claims due to a lack of on-site hardwood floor-
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ing inspection and acceptance by the Owner/Purchaser and Installer.
Provenza Floors , Inc. will not accept responsibility for the installation of hardwood
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flooring with visible manufacturing defects.
Handling and Storage
Once Provenza flooring is delivered to the jobsite, inspected, and accepted by the Own-
er/Purchaser and Installer, the flooring cartons should be stored on a dry, flat surface
with good air circulation in the area where it will be installed. Remove plastic shipping
wrap and keep cartons closed. When moving or handling cartons care should be taken
to prevent damage to the hardwood flooring inside.
Do not store cartons directly on concrete, in garages, basements, near outside walls or
in areas where the temperature is uncontrolled. Damage caused by the improper stor-
age and handling of the hardwood flooring product is not covered by the manufacturer
warranty.
Acclimation/Conditioning Process
Wood flooring needs to reach a “moisture content equilibrium” with the surrounding
environment where it will be installed. The process of reaching equilibrium is referred to
as “acclimation.”
Proper acclimation ensures that the wood flooring has adjusted to the area where it will
be installed before installation begins:
• Always store cartons on a flat, dry surface in the area where they will be installed.
• Do not open cartons until the day of installation and protect from moisture.
• Jobsite must have a consistent room temperature of 65°– 85° F.
• Jobsite must have relative humidity levels of 35%–55% before, during and after installation.
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